I got a call from the groom the next day, He sounded frustrated and confused about what to do with the situation. I was never married but I seem to feel where he's coming from. In my point of view, it was like planning my dream vacation to my dream city of Paris and as your excitement begins to rise up week after week closer towards the big day, you noticed that your passport was missing and you have to do everything all over again and reschedule to a later date, darn it! I just told him: "Hey, everything will be okay, we're still lucky the wedding isn't tomorrow!"
I would like to share some guidelines below in case you are in the same situation as we are:
COMMUNICATION IS KEY!
Always do your best to talk to your clients and explain the pros and cons of the situation. I told my client (the groom) that pushing through with the wedding will put a lot of people at risk, they aren't just ordinary people - they are family and friends. Covid 19 is an airborne virus which can be transferred from person to person with an approximate distance of ten feet. Imagine having your loved ones distancing away from each other on your very special day - not a good sight.
Tell your clients that the rescheduling process is just a walk in the park, even if it isn't! Remember, we were hired to make this special day as smooth as possible for them. If our clients can do this all by themselves, we'd all be working in an office somewhere, right?
DO YOUR RESEARCH
Know the situation. I wasn't able to watch the Presidential speech on the 12th but I've read a few articles about it just so I would know the extent of what's happening and how to go about it.
I found out that suppliers SHOULD give you an option to reschedule on a specific date and if they will fail to deliver on your chosen date (due to another booking or a conflict with their schedule) they SHOULD be willing to give you a refund, and if they are unwilling to give you your refund, you can call the Department of Trade and Industry for support. So far, all of our suppliers are very cooperative regarding this.
here's a link for their contact information: https://www.dti.gov.ph/contact/
FINDING A PERFECT DATE
This is the most challenging part as we need to reschedule on a date that would coincide the schedules of the Church, Reception Venue, and The Hotel that the couple would stay in.
Tips:
1. Church - you need to ask politely for their calendar so you could pick your desired date and see if their calendar is indeed FULL. Don't settle for the lady in of the reception to check for it you. Sometimes they would just tell you without even checking that the Church is fully booked for the year! It happened to us, we wouldn't find a good date if it wasn't for that simple request.
2. Reception - we never had any problems with our reception venue (check out The Mango Farm in Antipolo, very nice place!), they were very cooperative. If you will have the same problem on choosing an available date, do step 1 or ask for the Manager to help you out on choosing the best date for you.
here's a link of their website: http://themangofarm.com/
here's a link of their website: http://themangofarm.com/
3. Hotel - rescheduling your hotel booking isn't that much problem as they have a lot of options for you. In a worst case scenario, you might end up upgrading or downgrading your chosen rooms depending on the availability on your chosen date.
4. Suppliers - call them as early as you can and inform them that you are moving the event into a later date. All of them, if not most, will cooperate. It is just a matter of explaining the current situation before you break the news.
We were lucky enough to have a couple of weeks before the big day when we got the announcement from the President and a few more months to plan since we rescheduled four months from April 4. I hope that this article would help our fellow coordinators on what to do during times like this.
Let us know if you have some helpful tips or any recent experiences that is worth sharing.
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